Returns & Exchanges

We want your nursery to come together exactly the way you pictured it. If something isn't right, we offer exchanges within 30 days of delivery — provided the item is unused, unwashed, in its original packaging, and accompanied by proof of purchase.

Every Snoozabye piece is printed to order, so we don't offer refunds on change-of-mind returns. Please double-check your theme, colour and size before checking out — particularly on fitted crib sheets and changing pad covers, where the measurements are listed on each product page. Faulty, damaged and incorrect items are covered separately below.

How to start an exchange

Email contact@snoozabye.com with your order number and what you'd like to swap to. We reply within 1 business day, Monday to Friday, and will send you the return address and instructions. Items sent back without contacting us first can't be processed.

Once your return reaches us we inspect it and dispatch the replacement within 3 business days. Return shipping on change-of-mind exchanges is paid by you; we cover the cost of sending the replacement out.

Damages & issues

Please inspect your order as soon as it arrives. If an item is faulty, damaged in transit, misprinted, or simply the wrong product, email contact@snoozabye.com within 30 days of delivery with your order number and a photo of the problem. We'll replace it or refund you in full, whichever you prefer — return shipping in these cases is on us. Refunds are issued to your original payment method within 10 business days of approval; your bank may take a few days more to post it.

Small variations in colour between screen and fabric, or between different fabric types in the same theme, are normal and aren't considered a fault. If a piece looks genuinely off to you, send us a photo and we'll take a look.

What can't be exchanged

• Anything washed or used. For hygiene reasons we can't accept crib sheets, changing pad covers, hooded towels, blankets or pillow covers back once they've been laundered or put into use — even briefly.
• Personalized items. Blankets embroidered or printed with a name are made individually for you and are final sale, unless faulty or incorrect.
• Sale items and gift cards.

The fastest way to swap

Exchanges are processed only after we receive and inspect your return. If the nursery is on a deadline, place a new order straight away and start the exchange in parallel.

European Union — 14-day cooling-off period

If your order ships to the European Union, you have the right to cancel within 14 days of receiving your item, for any reason. The item must be unused, unwashed, in its original packaging, with proof of purchase. This right does not apply to personalized items, which are exempt under EU consumer law as made-to-order goods, or to items that have been unsealed and used where hygiene makes return impossible.

Approved EU cancellations are refunded to the original payment method within 10 business days of us receiving and inspecting the return. Return shipping for cooling-off cancellations is paid by you.

Questions

Email contact@snoozabye.com — we answer every message within 1 business day.